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Frequently Asked Questions

 

Feeling lost while shopping? We have answers to questions frequently asked by our guests and customers. You may be able to find an answer to your own question, too.

Is it safe to shop at MFernandezART.com?

The security and safety of your information are our priority. Shopping at MFernandezART.com is secure. We ensure that your information are stored securely and are not shared with any of our manufacturers and vendors. Additionally, our checkout process is secured by a military-grade SSL that ensures our customers' safety. Paypal, one of our payment options, is highly secured, too.

Do I have to create an account at MFernandezART.com?

No. Creating an account is optional. The greatest advantages, however, include speedy checkout if you are a returning customer, and receiving our deals, discounts, and promotional offers. 

Do you ship through P.O. boxes?

Since many of our merchandise are bulky, we discourage our customers from using P.O. box addresses.

Do I have to create a PayPal account to shop at MFernandezART.com?

No. We have several payment processors that you can choose from. One of them is Paypal. However, if you have been using Paypal in the past, your checkout is a breeze! 

Do you have promotional discounts?

Yes, we do! Most of our collections are discounted storewide. Likewise, we provide seasonal deals and discounts that our valued customers can enjoy. 

Do you offer free shipping? 

We occasionally offer free shipping as a part of our promotional activities. In order to enjoy it, you must have a valid 'free shipping' promo code.

Do you ship to Alaska, Hawaii, and Puerto Rico?

As of this time, we are only accepting orders from residents of 48 contiguous states of the USA. We would like to invite our guests from Alaska, Hawaii, Puerto Rico, and other US territories to visit MFernandezART.com on a regular basis for updates.

Do you ship internationally?

At this time, we do not ship to customers outside of the United States. However, we invite our international guests to visit us from time to time for updates.

Can I subscribe on your newsletter?

Yes! We really appreciate your interest in our updates. Our 'subscribe' box is at the bottom of our front page.

How can I contact Customer Service if I have a question that is not on your FAQ page?

Please visit our 'Contact Us' page by clicking this link. We value your business. Rest assured, we will respond to your inquiry at the soonest possible time, usually within 12 to 24 hours -- or even shorter.